Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return Contact us at Jesters@shopsarcasmculture.com. Returns must be sent back to the address on the original package. Items sent back without first requesting a return will not be accepted.

Return Shipping - Customers are responsible for the cost of return shipping. 

Restocking Fees - We do not charge restocking fees for returned items. 

Damages and Issues - Please inspect your order upon reception and contact us immediately at Jesters@shopsarcasmculture.com if the item is defective, damaged, or if you received the wrong item.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition received — unworn or unused, with tags, and in its original packaging — along with proof of purchase.

Refunds

We'll notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days.